Vectrum Graphics – Terms and Conditions
Notice: Please read these terms and conditions carefully. By requesting a service through this website, you agree to be bound by the terms and conditions stated below. Vectrum Graphics reserves the right to change, modify, or amend these terms and conditions without any notice.
Customer is fully responsible for final proof and layout approval prior to the printing process. Vectrum Graphics is NOT LIABLE for errors in a final product due to any of the following reasons: misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, and finished product size.
All material and software are copyright (c) of Vectrum Graphics. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy, or republish any of the material and software contained on the Vectrum Graphics web site and/or its subsidiaries (referred to herein as Vectrum Graphics) or the copyrighted property of parties from whom Vectrum Graphics has licensed such property.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via Vectrum Graphics service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use licensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Got Print policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
You understand that all content – information, data, text, photographs, graphics, messages, or other materials – is the sole responsibility of the person from which such content originated. This means that you, and not the printer, are entirely responsible for all content that you use from Vectrum Graphics gallery or send, upload, post, or transmit via the website. Recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable content. You agree to not use the service to send, upload, post or otherwise transmit any content that contains:
• (i) Child pornography or anything indecent, obscene, lewd, lascivious, filthy, or vile. • (ii) A threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail. • (iii) Any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States. • (iv) Any defamatory remarks directed at any other person or company. • (v) Any content that infringes the intellectual property rights or other proprietary rights of Vectrum Graphics or any third party.
Vectrum Graphics does not control the content posted by customers and does not guarantee the accuracy, integrity, or quality of the content. Under no circumstances will Vectrum Graphics be liable to you in any way for any content you may be exposed to that you may find offensive, indecent, or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms and conditions and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
You acknowledge that Vectrum Graphics does not pre-screen content, but that Vectrum Graphics and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms and conditions or may otherwise be objectionable. You further acknowledge and agree that Vectrum Graphics may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
• (a) Comply with legal process. • (b) Enforce the terms and conditions. • (c) Respond to claims that the Content violates the rights of third-parties. • (d) Protect the rights, property, or personal safety of Vectrum Graphics, its users, and the public.
Vectrum Graphics is based in Ogden, UT, and all transactions take place on Vectrum Graphics servers located in Ogden, UT. Any legal action or proceeding relating to or arising from your access to or use of this website shall be instituted in Ogden, UT. You agree to submit to the jurisdiction of Ogden, UT courts and agree that venue in these courts is proper in any such legal action or proceeding.
LIMITATION OF LIABILITY
In no event shall Vectrum Graphics or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind. The aforementioned entities shall also not be liable for any damages whatsoever resulting from loss of use, data, or profits, regardless of whether or not Vectrum Graphics has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Vectrum Graphics or its affiliates, including – without limitation – damages arising from a mistake, omission, virus, delay, or interruption of service. In no event shall Vectrum Graphics be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
You agree that you shall indemnify and defend Vectrum Graphics and all parties from whom Vectrum Graphics has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to: • (i) Your breach of these terms and conditions. • (ii) Any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Vectrum Graphics products.
Vectrum Graphics does not provide any design files.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork, designs, and images must be provided in CMYK format. Vectrum Graphics is not responsible for any color shift that occurs in conversions from RGB to CMYK color codes.
All artwork, designs, and images must be provided in minimum of 350 DPI and CMYK color mode. Vectrum Graphics is not responsible for images printed as fuzzy, distorted, or pixilated due to customer provided artwork.
Additional fees may apply for the files larger than 30MB
COLOR PROOFING & MATCHING
Vectrum Graphics is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Vectrum Graphics will try its best to match the gradient density of each color.
Vectrum Graphics is not liable for the final appearance of a color.
Application of UV Coating may affect or change the appearance of the printed colors. Vectrum Graphics is not liable for the final color appearance of a UV product/s.
ENVELOPES AND LETTERHEADS PAPER EFFECT IN COLOR
Please note that because our letterhead and envelope paper stock is "uncoated", we recommend you not use colors with high color density. By this, we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors
Vectrum Graphics will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our customer service team will inform you of any cancellation charges depending on the stage of the order.
If a job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. The minimum deduction is $15 (15%-30% of total transaction).
Once the order has been placed successfully, no refunds are issued for the graphic design service(s).
RETURNS AND REFUNDS
Since each order is unique to customer and has no resale value, ALL SALES ARE FINAL. If we verify that we made an error, we will reprint the order. No refunds or credit.
Customer must notify Vectrum Graphics within six (6) business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement, the customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including orders that are returned for any reason. All orders that are being returned must be shipped at customer's own expense.
ORDER SHIPPING AND DELIVERY
Vectrum Graphics will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Vectrum Graphics be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Vectrum Graphics customers agree not to hold Vectrum Graphics liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues, or any other circumstances beyond Vectrum Graphics direct control. Vectrum Graphics shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Vectrum Graphics will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction, and/or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be grounds for order cancellation.
Shipping rates for high quantity products depend on the customer's access to a shipping dock and forklift, otherwise additional charges may apply.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value within 30 days from package shipment. Vectrum Graphics is not responsible for third party shipping errors, omissions, or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Vectrum Graphics will reship the package with corrected address and charge an additional shipping fee for the shipment.
Multiple mailings can be held in-house for no more than two months.
CREDIT CARD CHARGES
Orders exceeding $200 or more may require an authorization form, copy of credit card, and valid photo identification.
We reserve the right to refuse service without disclosing a reason.
All prices are subject to change.